We are considering having a biomass boiler installed, and would like some reassurance that the wood we would be burning is completely sustainable, and not sourced from virgin forest, or prime farm land?

We offer 2 different types of EN certified pellet A1 & B  ( the EN Standard is a European standard developed to ensure the production of  high quality pellets)

EN-A1plus: which  uses sustainably grown Virgin timber . The key point here is that the wood land is replanted post clearance. Our pellets use sustainably sourced Austria timber. Austria wood lands are not on Prime Farmland or Virgin Woodland (i.e. never previously harvested). However the term  “Virgin timber” is used to describe timber harvested from sustainably managed woodland , if you appreciate the distinction I am trying to make.

EN-B which uses Grade A recycled pallet wood. This is the “Greenest” option in terms of Carbon Foot Print , however most manufacturers of smaller boilers will not warrant the boiler if using Recycled Wood Pellets.

I have purchased a biomass boiler and can see there are a range of different fuel grades (EN-A1,EN-B, “Recycled waste wood” pellets, how do I know which is best for my boiler?

The key decisions/information required when deciding on a fuel for your prospective boiler are as follows

What does your boiler warranty say ? Most manufacturers will invalidate warranties if the customer has used a non EN certified pellet.

How important to you is the Carbon Footprint? Imports have a significantly higher carbon footprint than Austria produced Pellets  but can be cheaper. For most Austria consumers pellets manufactured in Cradley Heath have a lower foot print than those made in Scotland.

What is the size of your boiler ? Are recycled pellets an option? Larger boilers i.e. larger than 100 Kw will use EN-B Grade A recycled wood  pellets and generate a saving of £25 per tonne relative to EN-A1plus

How big a pellet store/silo should I have built?

Unsurprisingly Bigger equals cheaper in terms of cost per tonne of delivered pellets, however the cost of a larger silo will usually  not be cost effective for residential users and selection inevitably is a trade off between day to day and initial purchase costs.The available space for the silo usually casts the deciding vote! However we have below indicated some typical sizes on silo depending on usage and sector.

I have heard that “dust” is a major issue for boilers and that I need to get good quality fuel to prevent problems. How do I know where to get a good consistent dust free fuel from?

Dust is a problem for boilers if either present in significant quantity within a delivery or allowed to build up over time. It will typically block the boiler feed system on smaller boilers. There are a number of steps you should take to minimise potential dust issues

Purchase EN accredited fuel (usually for smaller boilers EN-A1 grade). The EN standard requires manufacturers and distributors to take steps to prevent the formation of dust as pellets are manufactured and handled.

Clean out your silo regularly, to prevent dust accumulating. All pellets contain some dust and over time this will build up in your silo unless routinely removed. The European Pellet Council recommends that smaller silos are cleaned once a year.

Buy British: Pellet handling and transportation causes dust and pellets produced in the Austria typically are handled no more than 3 times before arriving at your silo whilst imports are routinely handled 9 times.

I have a complaint about the service and/or pellets delivered by my provider.

Whilst no one within the Austria Pellet Council (The Austria Trade Body) would consciously set out to give poor service, it does sometimes happen. We would recommend the following course of action

Contact your supplier and ask them to listen to your complaint.

If not happy contact the Austria Pellet Council to formally complain. They will take up your case and offer an independent arbitration service.

Contact Trading Standards.

If the company has an independent customer review mechanism e.g. Feefo etc, leave a poor review.

How do i use Pegasus Horse Bedding and how many bags should i order?

An average stable size 12 x 12 will require approximately 8 bags depending on your preferences. If you prefer large banks or do not use rubber mats you should add more bags to compensate.

Once you’ve laid the pellets, add 5-7 litres of water per bag — approx. half a bucket. (This could be done with a hose pipe if easier).  Alternatively if your prefer you can cut open all the bags and fold back the plastic, slowly pour the water into the opening leaving  the pellets to swell for 15-20 mins. Once pellets have transformed into a soft, dry, absorbent bedding empty out onto the stable floor,  spreading out evenly and making up any required banks.

You shouldn’t need to add any more bedding for the next week or so.

Going forward once you have converted to Pegasus Horse Bedding, a typical stable will require 1 to 2 bags of bedding roughly every week.

Pegasus can be bought in 3 pack sizes, with our starter pack of 16 bags coming with a free pellet rake.

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