A Handels aim to give you a good service experience which is underpinned by the following process

  • Pre Service Questionnaire to ensure that we understand the particular circumstances of your delivery location.
  • Choice of morning or afternoon delivery slots.
  • “Phone ahead” by the driver, to give you 60 minutes warning of our arrival.
  • Site delivery checks on bulk blown deliveries to give you independent feedback on the maintenance status of your silo.
  • Post delivery customer call back to check that every thing was to your satisfaction.
  • Independent customer service feed back option via FeeFo.
  • Service Promise with no quibble guarantee.
  • Access to the UK Pellet Council for independent arbitration if we have failed to meet your expectations of our product and service.
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