A Handels aim to give you a good service experience which is underpinned by the following process

• Pre Service Questionnaire to ensure that we understand the particular circumstances of your delivery location.
• Choice of morning or afternoon delivery slots.
• “Phone ahead” by the driver, to give you 60 minutes warning of our arrival.
• Site delivery checks on bulk blown deliveries to give you independent feedback on the maintenance status of your silo.
• Post delivery customer call back to check that every thing was to your satisfaction.
• Independent customer service feed back option via FeeFo.
• Service Promise with no quibble guarantee.
• Access to the UK Pellet Council for independent arbitration if we have failed to meet your expectations of our product and service.