- Pre Service Questionnaire to ensure that we understand the particular circumstances of your delivery location.
- Choice of morning or afternoon delivery slots.
- “Phone ahead” by the driver, to give you 60 minutes warning of our arrival.
- Site delivery checks on bulk blown deliveries to give you independent feedback on the maintenance status of your silo.
- Post delivery customer call back to check that every thing was to your satisfaction.
- Independent customer service feed back option via FeeFo.
- Service Promise with no quibble guarantee.
- Access to the UK Pellet Council for independent arbitration if we have failed to meet your expectations of our product and service.
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